Support

Questions, problems or feedback about the Steeze AI app. Start with the answers below, and if yours is not there, email us and a person will reply.

support@steezeai.com

Contact us

Email support@steezeai.com from the address on your Steeze account so we can find it quickly. Tell us your phone model, what you were doing, and what you expected to happen. Screenshots help. We reply to every message, usually within two business days.

Setting up your try on photo

Virtual try on works from one full body photo of you. The app guides you through taking it and checks the shot before it is saved.

Stand facing the camera with your whole body in frame, head to feet
Use even lighting and a plain background where you can
Wear fitted clothing so the outline of your body is clear
Keep your arms relaxed at your sides, not crossed or behind you
You can retake the photo any time from the try on settings in the app

Try on results

Try on previews are generated by AI and take a short while to render. They are a guide to how a garment might look on you, not an exact reproduction of the product. Colour, print and fit can differ from the real item.

If a preview fails, it is not counted against your plan. If results look consistently off, retake your photo and try the item again.

Size suggestions

Size suggestions are based on the size you usually wear, how you like things to fit, and what the retailer currently has in stock. They are advice, not a guarantee. Always check the retailer's own size guide and returns policy before you buy.

Buying an item

Steeze AI does not sell clothing. When you tap through to buy, you are shopping on the retailer's own site and their prices, delivery, returns and customer service apply. For anything about an order, contact the retailer directly.

Plans, billing and cancelling

Pro and Max plans are billed through the App Store or Google Play, not by Steeze directly. To change or cancel a plan, or to ask for a refund, use the subscription settings on your phone.

iPhone: Settings, then your name, then Subscriptions, then Steeze
Android: Google Play, then your profile picture, then Payments and subscriptions, then Subscriptions
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com
Refunds for Google Play purchases are handled by Google through the Play Store order history
Deleting the app does not cancel a subscription. Cancel it first.

If the app does not show a plan you have paid for, open the plans screen in the app and tap Restore purchases at the bottom, then email us if it is still missing.

Deleting your account

You can delete your account and all of your data, including your photos and try on images, from inside the app or by request. The steps are on the delete account page.

Privacy and your photos

Your photos are used only to generate your try on previews. They are never sold, never shared with retailers, and you control when they are deleted. The full detail is in our Privacy Policy and Terms of Use.

Reporting a problem

Found a bug, a wrong price, a broken link or an item that should not be in the app? Email support@steezeai.com with a screenshot and we will look into it.